Refund policy

Returns

As all our pieces are personalized and made to order, we do not accept returns or exchanges.

Please make sure to carefully review your order before placing it

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of receiving your order.

Please include:

• Your order number
• Photos of the item
• A description of the issue

We will review your request and offer an appropriate solution.

Incorrect Items

If you receive the wrong item, please contact us as soon as possible.
We will resolve the issue promptly.

Order Changes or Cancellations

As all our pieces are personalized and made to order, orders cannot be changed or cancelled once they have been placed and confirmed.

Please make sure to carefully review your order details, including letters, colors, and shipping address, before completing your purchase.

Once your order has been placed, it immediately enters the production process.

Refunds

As all our pieces are personalized and made to order, refunds are not accepted.

Please ensure that all order details are correct before placing your order.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 3 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Photos of the item
• A brief description of the issue

Once your request has been reviewed, we will offer an appropriate solution. This may include a replacement item where applicable.

Requests submitted after 3 days of delivery may not be eligible for resolution.

Contact

If you have any questions, feel free to contact us at:

support@signaturejewelry.be

We aim to respond within 24–48 hours.