Shipping policy

Processing Time

Each piece is personalized and made to order, which means production takes time and care.

Please allow 5–8 business days for production before your order is shipped.
We carefully create each necklace to ensure the highest quality.

Once your order is ready, it will be dispatched immediately.

Shipping Time

We offer worldwide shipping.

As each piece is personalized and made to order, production takes time and care.
Once your personalized jewelry is ready, shipping typically takes 10–15 business days worldwide.

Please note that shipping times may vary depending on your location, customs processing, and carrier delays.

We appreciate your patience as we carefully prepare your personalized piece. Each piece is made especially for you, please allow additional time for production and delivery. We promise, it's worth the wait.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to follow your package.

Shipping Costs

Shipping costs are calculated at checkout depending on your location.

Delays

Because each piece is made to order, production may take longer during busy periods.

Please also note that delays may occur due to:

  • High demand
  • Holidays
  • Customs processing
  • Shipping carrier delays

We appreciate your patience as we carefully prepare your personalized piece.

Customs & Import Fees

Depending on your country, customs fees or import duties may apply. These charges are the responsibility of the customer.

Incorrect Address

Please make sure your shipping address is correct before placing your order. If an incorrect address is provided, we cannot guarantee replacement or refund.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been marked as delivered.

However, please contact us and we will do our best to help.

Contact

If you have any questions about your order, feel free to contact us at:

support@signaturejewelry.be

We aim to respond within 24–48 hours.